Account Manager

AudiologyDesign is seeking an exceptional Account Manager to meet the demands of our growing business and help our clients succeed with their digital marketing strategy. In business since 2002, AudiologyDesign (audiologydesign.com) is the leading digital marketing agency in hearing healthcare. 

Mission: The mission of the Account Manager is:

  1. Client Satisfaction and Retention: Maintain highest levels of client satisfaction for assigned client list – endearing clients to our company, its people, and our products and services.
  2. Contribute to Client and Company Growth: Accurately recommend packages that will increase ROI for clients while positively influencing AudiologyDesign’s average monthly revenue per client.
  3. Demonstrate Results: Report internally and externally on actions taken by consumers, as well as lead data and results from campaigns. Tell a story with the data that demonstrates verifiable value to stakeholders.

Desired qualities:

  • Familiar with Content Management Systems
  • Understanding of SEO, SEM terminology
  • Sales presentation experience
  • Personable, engaging phone presence
  • Exemplary written communication skills
  • Highly organized, able to deftly manage multiple projects with competing timelines
  • Experience with CRM database a plus
  • 2-4 years experience managing projects in a professional capacity, marketing agency experience preferred

Job Duties:

  • Manage daily needs of 30-45% of AudiologyDesign’s client base, including managing updates to websites, performing consultative calls, and rapidly providing email response to questions
  • Execute intensive touch point schedule with assigned clients at launch, including training in technical capabilities and analytics properties
  • Assist assigned clients in determining the optimal solution for their digital marketing needs
  • Deftly answer questions for all clients on SEO/SEM status and provide reporting on their services
  • Work cooperatively with key team members, clients and vendors
 to achieve greater client satisfaction
  • Being a small company, each role may be required to perform duties beyond the scope of this Job Profile from time to time

Competencies: This position manages the entire post-launch client experience, executing touch points for clients completing website deployment. High levels of client satisfaction are paramount to the position. The Account Manager will excel in 4 key areas: Hyper-Organized Project Management, Communication, Client Satisfaction, Product/Service Expertise:

  • Hyper-Organized Project Management – A critical aspect of the Account Manager role is keeping projects and information well organized and accurate. This includes ensuring account records are thorough, helping monitor the success of campaigns through collected data, and demonstrating a knowledge of what stage each client project is in.
  • Communication – Both internal and external communication are key in this role. Multiple communication channels should be utilized effectively including internal ticketing and communication platforms as well as external client communication platforms (i.e. email, phones, automated communication, etc). Clients should never be unclear about the status of their campaign.
  • Client Satisfaction – Meeting (and exceeding!) client expectations is an important aspect of the Account Manager role. This includes being able to quickly and effectively solve client problems; proactively reaching out to clients to find out what they want and how satisfied they are with AudiologyDesign’s services; informing clients we can provide solutions to meet their needs; and maintain a consistently positive attitude with clients.
  • Product/Service Expertise: In this role, the ability to demonstrate in-depth knowledge of our internal systems, specifically the CMS, is highly important to field service requests, provide training opportunities, and involve the appropriate internal teams. In addition, understanding and being able to intelligently speak about our service offerings beyond the website/CMS is a critical factor for success.

Benefits/Compensation

  • Commensurate with responsibilities and experience
  • Full-Time salaried position
  • Benefits include 11 paid holidays, 21 days paid time off, medical, dental and vision care plans, long and short term disability, life insurance, 401k matching, company-provided equipment, monthly internet stipend

To Apply: Send resume and cover letter to [email protected]