Responding to Negative Reviews Online

July 26, 2018 | 1 minute read | Practice Marketing, Reputation Management

A Convenient Response You Can Adapt and Use Now

As you’ve heard from us before, interacting with patients who review you negatively online can have a very positive impact. In fact, polls show that 95 percent of unhappy consumers will return if you respond to their review.

But how should you respond? First, take a look at some quick tips for responding to negative reviews here.

To make it easier for you to respond, we’ve provided a response below that you can adapt to meet your needs, keeping in mind that you cannot address any specific concerns due to HIPAA.

Copy and paste this response for use on your own profiles:

Dear (reviewer name), my name is _____ and I am the (manager/owner) of _____. We sincerely apologize for your past experience. It is our goal to provide excellent care. We appreciate your feedback. Thank you for your time and if you wish to speak further, call us at _____.

We hope this helps manage your reviews!

Interested in growing and building positive reviews online? Contact us to learn more about our Review Generation service.